Q1. How to solve technical problems?
A: We provide 24-hour after-service consultancy specifically to help resolve any of your technical problems easily and efficiently.
Q2. What is your delivery time?
A: For in-stock items, delivery takes 5-10 days after deposit receipt. If production is required, it typically ranges from 10-30 days, depending on the ordered quantity.
Q3. Why should we choose your products?
A: We offer reliable manufacturing experience, fully certified products (TUV, CE, IEC, CEC, INMETRO, ISO), stable customer payment terms, and PV modules with lower degradation rates than standard industry fields.
Q4. How to proceed with an order?
A: First, share your specific requirements or application. We will then quote according to your needs. Once samples are confirmed and deposit is made, we begin production.
Q5. Are the LiFePo4 batteries safe to store at home?
A: Yes, our batteries use Lithium Iron Phosphate cells, which are designed for high safety home storage. Every module includes a built-in high-quality BMS to protect battery cells under all conditions.
Q6. What is the design life of the wall-mounted batteries?
A: The batteries feature a design lifespan of 15-20 years with up to 6000+ cycle life, offering highly stable performance over their lifetime.
3UP Energy
